If any of your purchases has a fault, You have to inform us with in 3 calendar days from the date of purchase, If the items has been provided with the warranty and its under warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 3 days of receipt are referred directly to the manufacturer (unless otherwise stated)